Shipping & Refund Policy

Shipping Policy

FREE Shipping is available on all orders above INR 599. For orders equal to or below INR 599, shipping charges are INR 80.
Batch IDs of the product may vary based on stock availability; the products are always 100% authentic.
The estimated delivery times are indicative, and on some occasions, there may be unavoidable delays beyond our control. In such cases, you will receive updates on your shipment tracking status page.

Note: For the purpose of providing the Services and for other purposes identified in this Policy, Clinikally will be required to collect and host certain data and information of the Users. Clinikally will committed to protecting the personal information of users and takes all reasonable precautions for maintaining its confidentiality.

Cancellations and Refunds

Cancellation Policy

Before Dispatch:You can cancel your order before it is dispatched by contacting our customer support. Once dispatched or ready for shipment, cancellation is not possible.
After Dispatch: If the order has been dispatched, you still have the option to cancel it by refusing delivery at your doorstep.
Combo Packs: Cancellation requests for products that are part of a combo pack or partial item cancellation will result in the cancellation of the entire combo pack/ entire order.
Refund Processing: Refunds for cancelled orders will be processed within 24-48 business hours after the cancellation request is approved.

To request a cancellation, contact us at support@clinikally.com or call +91 70422 50910 (10 am-6 pm, Mon-Sat).

Cancellation due to returned shipment: If your shipment is returned to our Clinikally warehouse due to RTO or rejection by the courier or customer, cancellation will be processed once it reaches our warehouse and undergoes a quality check. The refund will be credited to the original mode of payment within 24-48 hours.

Note: If you cancel an order that has already been handed over to our delivery partner, we cannot guarantee cancellation, and they may still attempt delivery. In such a case, kindly refuse to accept the delivery of the order.

Return and Exchange Policy

Return Requests for Defective Delivery:

You must raise a return request within 2 days of receipt for the following reasons:

Damaged product
Missing product
Empty box delivered
Authenticity/Quality of delivered product
Used product delivered
Incorrect/wrong product delivered
Expired product delivered
Empty product delivered
Unboxing Video: You will be asked to provide us with the unboxing video of the products received with Clinikally’s seal/tape visible in the video in case of return for the above mentioned reasons. Click here for a reference unboxing video.
Refund Conditions: A refund will be initiated only if the products are in their original packaging with intact seals, labels, and barcodes.

General Returns

For other reasons, you can initiate a return within 5 days of receipt.

Note: Returning for a refund incurs a deduction of INR 300 from the total refund amount, whereas, for a replacement an INR 150 re-shipping fee will be applicable. Replacement completely depends on stock availability.

Return Conditions: Ensure the product is in its original packaging with no tampering. The outer carton should be undamaged, and the security seal and barcode must be intact. Products expiring within 4-6 months from the order date can’t be exchanged unless they’re wrong, damaged, or broken

Combo Packs: Returns for combo packs must be made as a whole, not as individual items. Do not open or use any products in the combo pack if you intend to return it.
Non-Returnable Cases: We will not accept return requests for the following:
Misuse or overuse of the product
Physical damage not reported at the time of delivery
Used or altered products
Missing original packaging, tags, labels, freebies, or accessories
Tampered serial numbers or barcodes
Requests made after the return window

Return or Exchange Process

Please get in touch with us at support@clinikally.com or call us at +91 70422 50910 (10am-6pm, Mon-Sat) to raise the return request within 5 days of receiving your order.
You will be requested to provide us with your order ID and email the images and videos of the product(s) with their batch numbers, if you wish to return your product(s).
You will be asked to provide us with the unboxing video of the products received with Clinikally’s seal/tape visible in the video in case of return. Click here for a reference unboxing video.
We will schedule a return pick-up within 3-4 business days. We shall initiate the refund only if the products received by us are in their original packaging with their seals, labels, and barcodes intact.
Please note that the damaged product will be shipped to the vendor for investigation. This is to ensure that we can identify any issues with the product or packaging that may have contributed to the damage.
In case of COD orders, we will require your bank details to initiate the refund. Moreover, as per bank regulations, refund may take up to 7 days to reflect in the bank account.
We appreciate your understanding and cooperation in these situations. Our goal is to provide our customers with high-quality products and exceptional service, and we will do everything in our power to address any issues that arise.

Refund Processing

Refund Timelines: Refunds will be initiated within 2-4 business days upon receipt and verification of the returned product at our warehouse. The amount will be credited to the original payment mode Within 5-7 business days from the date of initiation.
Additional Time: It may take additional time for the refund to reflect in your account depending on your bank or payment provider’s policies.

Video Consult Policy

Doctor Selection: We understand the importance of choosing the right healthcare professional for your needs. However, we would like to inform you that the selection of doctors for video consultations is not available to patients. The assignment of a doctor to your consultation is determined by availability and duty schedules. All our doctors are highly qualified and dedicated professionals.
Unbiased Service: Every doctor listed on our platform has been carefully selected based on their expertise and credentials. We are committed to ensuring that all doctors provide top-notch services, regardless of the specific doctor assigned to your consultation.
Follow-up Consults: For follow-up consultations, please note that doctor availability may vary based on their schedules. If the initially assigned doctor is unavailable for a follow-up consult, the scheduling of the consult will depend on the doctor’s availability. We will make every effort to accommodate your needs and ensure timely follow-up consultations.

Additional Information

Clinikally reserves the right to change the policy without any prior notice.

You can expect the receipt of your exchange within 5-7 days.

INR 150 will be charged as shipping and pickup charges in case of an exchange.

INR 300 will be deducted from the total refund amount in case of returns of non-damaged and correct products.

Lost or damaged returns are strictly non-refundable and not eligible for an exchange.

All exchanges will be processed only through cash-on-delivery.