Last updated: May 19, 2026
This Privacy Policy explains how (“MEERASE”, “we”, “us”) collects, uses, and protects your personal information when you visit our website, create an account, or place an order. By using our site, you agree to this policy.
1. Information we collect
We may collect the following types of information:
- Account & order details: name, email, phone number, billing and shipping address, order history, and payment status (payment processing is handled by secure payment partners; we do not store full card numbers).
- Communications: messages you send via contact forms, customer support, prescription upload, or newsletter signup.
- Technical data: IP address, browser type, device information, and cookies (see below) to keep the site secure and improve performance.
- Prescription uploads (where applicable): files and details you submit for prescription-based services in supported cities.
2. How we use your information
- Process and deliver orders, including sharing necessary details with courier partners
- Provide customer support and respond to enquiries
- Send order updates, service messages, and — if you opt in — marketing emails or offers
- Prevent fraud, secure our platform, and comply with applicable laws
- Improve our website, products, and shopping experience through analytics
3. Legal basis
We process personal data where necessary to perform a contract (your order), with your consent (e.g. marketing newsletters), or for our legitimate interests (security, analytics, service improvement) where those interests are not overridden by your rights.
4. Cookies
Cookies are small files stored on your device. We use essential cookies for cart, login, and checkout; and optional cookies for analytics and preferences where enabled. You can control cookies through your browser settings. Disabling essential cookies may affect how the shop works.
5. Sharing of information
We do not sell your personal data. We may share information with:
- Payment gateways, logistics partners, and IT/hosting providers who process data only to perform services for us
- Professional advisers or authorities when required by law
All partners are expected to handle data securely and only for the agreed purpose.
6. Data retention
We keep order and account records as long as needed for legal, tax, and customer-service purposes, then delete or anonymise them where possible. Marketing consent can be withdrawn at any time.
7. Security
We use reasonable technical and organisational measures (including HTTPS, access controls, and reputable hosting) to protect your data. No online transmission is 100% secure; please use a strong password and keep your login details private.
8. Your rights
Depending on applicable law, you may request access, correction, deletion, or restriction of your personal data, or object to certain processing. To exercise these rights, contact us at hello@meerase.com. We will respond within a reasonable time.
9. Children
Our services are not directed at children under 18. We do not knowingly collect data from minors.
10. Third-party links
Our site may link to other websites. We are not responsible for their privacy practices — please review their policies separately.
11. Changes to this policy
We may update this page from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes means you accept the updated policy.
12. Contact
For privacy-related questions or requests, email hello@meerase.com or visit our Contact page.
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